Refund policy

 

  • We offer a 2-calendar-day return and exchange window from the date of delivery for eligible products.
  • The return or exchange request must be raised through our website within 2 calendar days from the official delivery date.
  • The delivery date recorded in the courier/logistics tracking system will be considered the official delivery date for calculating the return/exchange period.
  • Requests submitted after the applicable return/exchange period will generally not be eligible and may be considered only at the discretion of Seematti Stores, subject to applicable law.
  • Products must be unused, unworn, unwashed, undamaged, and in their original condition, with all original tags and packaging intact.
  • Size exchanges are permitted only subject to availability with the respective vendor.
  • Returns or exchanges will not be accepted for reasons such as disliking the material, design and colour.
  • If the requested replacement size is unavailable, an alternative resolution may be To raise a return or exchange request, please use our official request page:

https://www.seemattistores.com/apps/ri-return

2. Non-Returnable & Non-Exchangeable Products

For hygiene, safety, and product-specific reasons, certain products are strictly non-returnable and non-exchangeable.

These may include:

  • Innerwear
  • Panties
  • Certain accessories
  • White garments, where specifically marked as non-returnable
  • Products specifically marked "Non-Returnable" on the product page
  • Products sold under promotions or clearance terms where the applicable product page clearly states that they are non-returnable

Customers are responsible for checking the product-specific return eligibility before placing an order.

No refund, return, or exchange will be provided for products that are clearly identified as non-returnable, except where required by applicable law.

3. Damaged, Defective or Wrong Products

If you receive a product that is:

  • Damaged
  • Defective
  • Different from the product ordered

you must notify us within 48 hours of delivery.

The issue will be reviewed and verified based on the information and evidence provided by the customer.

If the issue is confirmed to have occurred due to an error from our/vendor's end:

  • We will arrange an appropriate resolution, such as replacement, subject to availability.
  • The customer will not be charged for standard return or replacement shipping.
  • Any applicable additional charges caused by customer-requested special services will be handled separately.
  • For damaged, defective, wrong products, customers must provide clear product and packaging photos, along with the courier label and unboxing video, if available.
    If sufficient evidence is not provided, the request may be rejected.

If a customer is unable to report the issue within 48 hours, they may contact us at info@seemattistores.com or 8438355305. Such requests will be reviewed on a case-by-case basis and are not automatically eligible for return, replacement, refund, or exchange.

4. Size Exchange & Return Pickup Charges

Step 1 – Raise a Request
Raise an exchange request through our website within the applicable return/exchange period.

Step 2 – Verification & Approval
The request will be reviewed within 48 working hours after verification. Sundays and applicable holidays are excluded from working hours. Approval is subject to the return policy and product eligibility.

Step 3 – Pickup & Charges
For a wrong-size exchange, a ₹100 return pickup charge will apply when pickup is arranged by the vendor. If the area is non-serviceable, the customer must self-ship the product to the respective vendor’s address. Replacement shipping will be covered by the vendor.

Step 4 – Quality Check
All returned products will be inspected to check their condition. The return or exchange will be processed only if the product passes the QC and meets our policy requirements. Otherwise, the product will be returned to the customer.

Step 5 – Replacement
After successful QC, the replacement product will normally be shipped within 2 working days, subject to stock availability.

 

5. Return Eligibility condition

A return or exchange may be rejected if the product is used, washed, damaged, stained, altered, missing tags/components or different from the original product.

All returned products are subject to QC. If the product fails QC, the request will be rejected and the product will be returned to the customer, with applicable return shipping charges.

6. Refund Policy

Where a refund is approved:

  • The refund will normally be processed to the original payment method within 3 working days after successful QC approval.
  • For eligible customer-initiated returns, a ₹99 shipping/processing charge will be deducted from the refundable amount.
  • The remaining eligible amount will be refunded to the customer.
  • The ₹99 deduction will not apply where the return is confirmed to be due to a wrong, damaged, or defective product caused by our/vendor's error.

Refunds are subject to the applicable payment gateway and banking processing times and will generally be credited within 5–7 business days after the refund has been initiated.

7. Partial COD (PCOD) Orders

·        For Partial COD (PCOD) orders, the ₹99 advance payment is non-refundable if the order is returned to our organisation(RTO) instead of being received by the customer.

·        If you cancel the order after it has been shipped, the ₹99 advance payment will be non-refundable.

·        If you wish to cancel your order, please inform us before the order is shipped to avoid the ₹99 non-refundable charge.

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General Policy

  • Customers are responsible for checking the size chart, product details, images, and return/exchange eligibility before placing an order.
  • Submitting a return or exchange request does not guarantee approval. All requests are subject to our Return & Exchange Policy.
  • Seematti Stores reserves the right to reject requests that do not meet the policy requirements, subject to applicable law.
  • Any situation not covered in this policy will be reviewed case-by-case, subject to applicable law.
  • Seematti Stores reserves the right to update or modify this policy from time to time. The policy applicable at the time of purchase will generally apply to the order.