Return & Exchange Policy
We offer 7 days hassle-free returns &
exchange from the date of delivery. We also offer reverse pick-up services at
no additional costs or charge only once per order.
Reverse pick-up is subject to availability of the
service in your area pincode. Pick-up will be attempted twice. If the courier
company is unable to pick up the shipment then you may have to send the
shipment back to the company address at your own cost.
Please return your product(s) in the same
condition as it was shipped. If the product tags are removed or the products
are returned in poor condition or have clearly been worn, a refund would not be
provided.
Please ensure the items are packed securely to prevent
any loss or damage during transit and the order ID and registered mobile number
is mentioned on the packaging.
Once a return request is placed, it usually takes
24 working hours for approval. Once approved our courier partner will attempt
pickup within 2 working days.
After pick-up, it usually takes 7 working days
for the product to reach us back.
Once your return package is received, we will
notify you. We will also notify you of the approval or rejection of your refund
after the product has been inspected by our QC team.
If it is approved, then your refund will be
processed and credited to your source of payment in case of prepaid orders and
in case of COD a payment receiving link will be provided.
COD charges are Non-Refundable.
You can get in touch with us via mail at
parcellesin@gmail.com and we will be happy to help. You can also reach us on
+91 9092971999. All queries will be solved between Monday-Friday, 11am-6pm. All
pending queries will be solved on priority the next day.
Please note that we do not solve customer queries
on Instagram, Facebook or any other social media platforms.
Cancellations will only be possible till the
order has not been dispatched from our warehouse.
Exchange will be provided only for size or color
change.
Once a product is exchanged and is delivered, any
further actions such as exchange or refund would be applicable only upon
payment of two way shipping charges of Rs 300/- in advance.
We request you to not accept the package if you
feel it was tampered at the time of delivery. Also, under no circumstances
share the OTP number with the delivery agent before receiving the package to
your satisfaction.
We recommend you to make an unboxing video for
all purchases for ease in return, exchange and claims.
We may at any time alter or restrict selected
items from return and exchange depending on the offers being run without prior
information.
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